Tony Hyland Psychic Services – Privacy & Service
Privacy and Service Guarantee
1. Privacy Statement
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. Your statutory rights are not affected by the contents of this privacy policy and guarantee of our service.
We only collect information about you when an order is placed.
We will not email you in the future, unless you have given us your consent, or regarding a current order.
Information is only collected to ensure accurate fulfilment of your order. The type of information we collect about you includes:
Your name
Address
Birth details
email address
Online credit card transactions are dealt with through our bankers’ secure server. We do not receive details of your credit/debit cards.
We will never collect sensitive information about you without your explicit consent.
No information we hold about you will be passed to a third party.
The information we hold will be up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
If you have any questions about our Privacy Policy you should email us (see below).
2. Our Service to You
We do not guarantee the accuracy of Psychic Readings or Astrology Reports. Both should be used as a guide, not as a firm road map of your future. We do not accept responsibility for any loss incurred from actions resulting from our readings or in reading our reports. All services are intended for entertainment purposes only.
All our astrology reports are computer generated using some of the best professional astrology software available. In an effort to keep our reports as accurate and complete as possible, we reserve the right to alter the specifications of reports.
If you have a complaint, question or comment about our service or products, please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it or phone (01458) 833657 between 10am and 4pm GMT, Monday to Friday (standard BT phone rates apply). Complaints will be acknowledged within 5 working days. Every effort will be made to keep you informed throughout the complaint procedure.
Psychic Readings.
Booked by telephone: If you don’t psychically connect with your reader within the first 5 minutes of your call, call reception and they will top up your pin number to the original duration booked. You can then try another reader.
Booked Online: To take advantage of the 5 minute guarantee you will need to phone reception on +44 (0)1458 831262 between 9 am and midnight (UK Time)
All readings both by phone, text or email are for entertainment purposes only.
Text Services
The accuracy of text readings can not be guaranteed. They should be used as a guide not as a firm road map of your future.
Free Healing Service
With healing requests your name will be included on the next 7 days healing list. You can make as many requests as you wish. Distance Psychic Healing can prove very effective, but we are unable to guarantee a cure or solution to your problem. Please continue to follow all your doctors’ advice. If you have not already sought a medical professional’s opinion we strongly recommend you do so as soon as possible. Donations for this free service are non refundable gifts and include tax at relevant UK rate where applicable.
How your order will be dealt with. (Printed products)
Your order will be confirmed, usually within 24 hours by e mail. The confirmation/receipt will include all the details of your order. You need to check this carefully, since alterations can not be made once your report has been produced. You will have 24 hours to inform us of mistakes.
We aim to dispatch your order as soon after your checking period as possible
Your order will be dispatched by Royal Mail Post.
Where appropriate, VAT is included in the prices quoted on our web site.
No extra charge will be made for delivery. Where applicable, this is included in the price.
We aim for your order to be delivered within 10 days of you placing it. Subject to local postal services.
Cancellation of orders is not possible after production of reports.
How your order will be dealt with. (Email products)
We aim to dispatch your email reports as quickly as possible. Our aim is to dispatch your report(s) within 24 hours of receipt of order, whenever possible.
Unless we have extra questions to ask prior to completion of your order, your emailed report will act as confirmation/receipt of your order.
Cancellation of orders is not possible after production of reports.
3. What we will not do
We will not send unsolicited emails.
No personal details collected by us will be passed to third parties.
4. General
We will investigate with our bankers any suspected fraudulent use of credit cards and details will be passed to relevant government agencies in both this country and the countries involved.
5. Payment options
Psychic Readings and Astrology Reports: Credit / Debit card by secure server.
Astrology Reports: Bank cheque drawn in pounds sterling.
Astrology Reports: Bankers draft in pounds sterling.
Astrology Reports and email Psychic readings by PayPal
Donations by either a PayPal account or Credit / Debit card by secure server at amounts of your choice.