Shipping

日本国内への配送

配送
ご注文いただきました商品は、3~5営業日以内で発送いたします。銀行振込の場合は、入金確認後3~5営業日以内で発送いたします。商品の配送は、発送より1~2日程度でのお届けとなります。
*配送先の地域や交通事情等により、 配送が遅れる場合がございます。
*繁忙期により、5~10日営業日程度、発送にかかる場合もございます。
*営業日は、水、日、祝日、お盆時期、年末年始を除く、平日になります。
*配達日時のご指定はお受けできません。
*配達日に関しましては、お手数ですが、下記の配送会社へお問い合わせください。
*予約商品を除きます。

配送会社
ヤマト運輸
フリーダイヤル: 0120-01-9625
営業時間: 午前8時ー午後9時

配送料
1回のご注文につき、800円 (税込)です。

長期不在・受取辞退について
商品の受取可能期間は、原則として配送日から7日以内とさせていただいております。また、長期不在・受取辞退での返品はご遠慮いただいております。住所不明、長期不在などの理由による再発送はお受けできません。
ご注文完了後に都合が悪くなり、商品の受け取りが困難な場合は、お手数ですがお問い合わせに所定の内容を記載いただきご連絡ください。
なお、お客様都合による長期不在・受取辞退をされた場合、キャンセル処理を実施させていただきますのでご了承ください。また、規定に反する返品やキャンセル、長期不在、受取拒否をされますと、当社判断により以後、サイトのご利用をご遠慮いただく場合がございますので商品は必ずお受け取りをお願いいたします。

日本国外への配送

配送
ご注文いただきました商品は、3 - 5営業日以内で発送いたします。配送日は、配送業者での配送状況や、お届けする国や地域により前後する場合がございます。営業日は、水、日、祝日、お盆時期、年末年始を除く、平日になります。配達日時の指定はお受けできません。現地でかかる関税等の費用に関しましては、お客様のご負担となります。海外への発送はクロネコWEBコレクトのカード決済は使用できません。

配送会社
EMS (International Express Mail Service)

配送料と配送可能国・地域
北中米|3,300円

Costa Rica, U.S.A., Canada, Mexico

南米| 5,600円
Chile, Colombia, Ecuador, Peru

ヨーロッパ|3,800円
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Macedonia, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

アジア|2,500円
Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, South Korea, Macau, Malaysia, Maldives, Nepal, Pakistan, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam

オセアニア|3,300円
Australia, Fiji, New Caledonia, New Zealand, Papua New Guinea, Solomon Islands

中近東|3,300円
Cyprus, Turkey, United Arab Emirates

アフリカ|5,600円
Egypt, Ethiopia, Ghana, Kenya, Morocco, South Africa, Tunisia

Destinations within Japan

Shipment of Products
We ship the products that you order via Yamato Transport around 3-5 days of you placing your order. We expect your product to reach you around 1-2 days after we ship.
*Deliveries may be delayed due to weather such as typhoon, traffic conditions or by area.
*In case of any delay due to lack of stock or any other reason, we will inform you of the new delivery date by e-mail.
*The office is open from Mondays to Saturdays except Wednesdays, Sundays, National holidays, New Year holidays and Bon holidays.
*Please contact Yamato Transport (delivery company) for details about delivery date and time.

Delivery Company
Yamato Transport Co., Ltd.
Tel: 0120-17-9625
Business Hours: 9am-6pm

Shipping Cost
800 JPY

Shipping Time
Depending on the delivery area, orders are usually shipped in about 3–5 business days after order completion. The EMS will then deliver your order to the address you specified in your country. (The time it takes to deliver your order depends on the specific address.)

*We are closed on Saturdays, Sundays, Japanese holidays, and New Year holidays.
Undeliverable Absence and Refusal to Accept Delivery

The period to accept delivery is set according to the EMS’s rules. We do not accept returns for undeliverable absence and refusal to accept delivery. We cannot redeliver for reasons such as an unknown address, undeliverable absence, or any other of customers’ personal reasons. If the products are returned to Japan with above listed reasons, a set service fee will be deducted from the amount that will be returned to you. We ask for your understanding in advance.
In case of returns and cancellation against the rules, undeliverable absence, and refusal to accept delivery, the company reserves the right to revoke you from using our website, so please accept the delivered products.

International Destinations

Shipment of Products
We ship the products that you order via EMS within 3-5 days of you placing your order. We expect your product to reach you around 5 days after we ship.
*The expected arrival period can vary based on EMS shipping conditions and the destination country. Delivery slowdowns may also occur in certain regions due to disaster, terrorism, or other causes.
*In case of any delay due to lack of stock or any other reason, we will inform you of the new delivery date by e-mail.
*The office is open from Mondays to Saturdays except Wednesdays, Sundays, National holidays, New Year holidays and Bon holidays.
*Delivery cannot be arranged for a specific time.
*You cannot use the card payment of the Kuroneko WEB Collect for overseas shipping.

Delivery Company
EMS (International Express Mail Service)

Shipping Cost&Countries and Regions we ship to
North&Central America: 3,300 JPY
Costa Rica, U.S.A., Canada, Mexico

South America: 5,600 JPY
Chile, Colombia, Ecuador, Peru

Europe: 3,800 JPY
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Macedonia, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

Asia: 2,500 JPY
Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, South Korea, Macau, Malaysia, Maldives, Nepal, Pakistan, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam

Oceania: 3,300 JPY
Australia, Fiji, New Caledonia, New Zealand, Papua New Guinea, Solomon Islands

Middle East: 3,300 JPY
Cyprus, Turkey, United Arab Emirates

Africa: 5,600JPY
Egypt, Ethiopia, Ghana, Kenya, Morocco, South Africa, Tunisia

*Any customs for the items are the responsibility of the customer (receiver).

Return
If you do a return, you are responsible for all return shipping fees.
We will refund you the balance after deducting the shipping fee sent out from our store when merchandise was purchased.